Related Posts about : customer-experience
Top Talent Placement for Program Design & Delivery for Bell, Canada’s Largest Communications Company
Bell’s current self-serve platform that included MyBell, Virgin, and PC Mobile lacked the flexibility to offer an optimal customer experience. A detailed assessment of their hybrid apps indicated a suboptimal customer experience and lower NPS.
PRO Gamification: The Future of Retail ExperienceMahmood Qasmi
Gamification in retail is not a new idea, but with people being more connected and more reliant on their digital devices, it becomes more critical in providing engaging and enjoyable experiences that bring tangible business value.
Customer Experience Dominating Digital EconomyMudassar Malik
Learn how to capitalize on your customer’s expectations by using it to drive your transformational initiatives to achieve growth in telecom and countless other customer-facing industries.
Customer expectations and business challenges in a digital economyMudassar Malik
With a growing list of ever-changing expectations, it’s essential to mitigate and overcome the challenges you know you’ll encounter on the way to meeting and exceeding them.
Customer Experience dominating digital economyMudassar Malik
Customer Experience: Dominating the Digital Economy, is an infographic that shows how and why CX is dictating the direction of the digital economy, driving value and expectations further. Click to read more.
Customer Experience in the digital economyMudassar Malik
Pursuit of optimal customer experience is driving digital transformation initiatives; with technology allowing customers to be in direct control of their interactions with businesses. From the ease of multi-channel digital connectivity to immediacy in service, the customers are demanding seamless and hyper-personalized experiences that embody simplicity, Do-it-Yourself, and social. Hyperconnectivity is growing at an unprecedented […]
Evolving customer behaviours and expectationsMudassar Malik
Pursuit of optimal customer experience is driving digital transformation initiatives across all industries because technology is allowing customers to be in direct control of their interactions with us. From the ease of multi-channel digital connectivity to immediacy in service, customers expect frictionless and hyper-personalized experiences that embody simplicity, Do-it-Yourself, and social. Likes of Amazon, Apple, […]
Who is reshaping Customer Experience?Mudassar Malik
Believe it or not, Gen-Y (also known as Millennials) is already the largest generation in the Canadian workforce and I’m sure so is the case in most countries. They were being ignored for their lack of income and spending power. However, it has become glaringly obvious that Gen-Y is a gigantic population, holding significantly powerful […]
Future-proofing customer experience for steadfast growthSachin Mahajan
It’s 1975, a customer walks into a Nordstrom store in Anchorage, Alaska to return a set of tires. The clerk, saw the price on the side of the tires, reached into the cash register, and handed the man $145. It did not matter that Nordstrom had never sold tires. Nordstrom was and continues to be […]
Buddy Chatbots and the User Experience of TomorrowMahmood Qasmi
The more enriched an experience, the more dopamine is released into our brain and more profound is the interactivity associated with it. The feel-good factor or the user experience (UX) of any product, platform or service is the quintessential key to deliver a prolonged and definitive image of the brand in the mind of the […]