Related Posts about : customer-onboarding
User-centric Training Documentation For Effective Digital OnboardingSami Rehman
In product development, ignoring the digital customer onboarding process makes it just as easy for customers to ignore your product and walk away. And while most companies will claim they spend time to create training documentation and support for the digital customer onboarding process, they often go at it with a waterfall approach that, in addition to losing time by causing delays, costs them a lot more. So, as a digital onboarding solution, we’ve revealed our 5-step approach to creating user-centric documentation that is accessible, easy to understand, and developed in an agile manner to best serve the customers’ needs.