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Related Posts about : experience

voice bot saying: how can i help you?

Voice Assisted Commerce: The Gateway Drug for CX Designers & OEMs

Sachin Mahajan

If millions of years of human evolution have taught us anything, it is that people have always preferred the use of voice to interact. However, for decades it was agreed that the technology “wasn’t quite there yet” to be used with machines. In the interim, nose-to-the-phone model of personal computing became the defacto standard, and […]

Multi-Channel or Omni-Channel

Multi-Channel or Omni-Channel Experiences: Which is Right For You?

Mudassar Malik

In the relatively short time that human beings have been on this planet, we have seen a lot of things fall to the wayward and into extinction. In some cases, it was animals like the Dodo bird, the Caspian tiger, or the Baiji dolphin; in others, it was our creations that became outdated like dial-up internet, 8-track cassettes, or what’s even more relevant today, the Single-Channel experience.

Puzzle pieces surrounding the title 16 Ways to Validate And Improve Your MVP

16 Techniques to Validate & Improve Your MVP

Uzair Sukhera

In the previous blog, we covered how to utilize Design Thinking to create your Minimum Viable Product or MVP; however, that is only half of the equation. The reasoning behind creating an MVP is simple but what is exponentially more important is to test and prove your ideas, concepts, and hypothesis before you allocate resources to it. […]

How to Plan Your MVP to Ensure Success in Product Development

Uzair Sukhera

Ready to launch a new product? A new app perhaps? Do you know if there is a need for it in the market? In this day and age, it has become extremely easy to take an idea and invest in getting it developed. But then, not every idea is a good idea. You need validation […]

How Digital Banks Create an Omni Channel User Experience

Faisal Mahboob

Banks have always taken a customer-centric approach to how they operate – an approach, that for the last 30 years has become more and more fueled by technology. From ATMs that allowed customers to avoid lineups for simple transactions to the internet that brought banking home, and the smartphone that brought banking anywhere – we […]

A person holding a mobile phone against paper prototypes pinned on a board

How To Avoid a Lousy User Experience Through Your Design Process

Leo Caparelli

When asked what I do, I usually have an answer queued up and ready to go: I develop and design digital products, services, and experiences for our clients that are rooted in a deep understanding of the user and business goals. Next, they follow up with, “what does it take to design an experience?” and […]

An illustration of one person pushing a ball ahead of three others pushing cubes

How to Design, Nurture, and Maintain Innovation as A Culture

Mudassar Malik

The word “innovation” is synonymous with advances in technology. However, at its core, innovation boils down to the ability to adapt and discover new opportunities that enable new ways of working, building competitive advantages, and improving people’s lives. For startups, disrupting hallowed industries and transforming entrenched business models is the culture that helps them innovate […]

An illustration of various devices, depicting decoupled architecture

Decoupled Architecture: UX Designers Making Customer-First Design

Waqas Niazi

A Customer-First Experience sounds great, and really has a nice ring to it, but how do you design your application to be UX (User Experience) first? Now traditionally,  web applications were tied to the features and roadmap of a single monolith solution. In order to change that, we need to not only shift that paradigm, […]

Web Accessibility

The Impact of Web Accessibility and ADA Compliance on eCommerce

Zulqarnain Ali

I had the pleasure of being invited by Genesys to be a part of the Toronto Tech Summit’s panel discussion on “How AI is Shaping Society,” late last week. I thoroughly enjoyed the conversation along with my awesome fellow panelists (from IBM, Element.AI, Inegrate.AI and RBC) and the crowd was extremely engaged

Illustration of various accessibility icons

Achieving Digital Accessibility while undergoing Digital Transformation

Essential Accessibility

I had the pleasure of being invited by Genesys to be a part of the Toronto Tech Summit’s panel discussion on “How AI is Shaping Society,” late last week. I thoroughly enjoyed the conversation along with my awesome fellow panelists (from IBM, Element.AI, Inegrate.AI and RBC) and the crowd was extremely engaged