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Related Posts about : experience

How Digital Banks Create an Omni Channel User Experience

Faisal Mahboob

Banks have always taken a customer-centric approach to how they operate – an approach, that for the last 30 years has become more and more fueled by technology. From ATMs that allowed customers to avoid lineups for simple transactions to the internet that brought banking home, and the smartphone that brought banking anywhere – we […]

A person holding a mobile phone against paper prototypes pinned on a board

How To Avoid a Lousy User Experience Through Your Design Process

Leo Caparelli

When asked what I do, I usually have an answer queued up and ready to go: I develop and design digital products, services, and experiences for our clients that are rooted in a deep understanding of the user and business goals. Next, they follow up with, “what does it take to design an experience?” and […]

An illustration of one person pushing a ball ahead of three others pushing cubes

How to Design, Nurture, and Maintain Innovation as A Culture

Mudassar Malik

The word “innovation” is synonymous with advances in technology. However, at its core, innovation boils down to the ability to adapt and discover new opportunities that enable new ways of working, building competitive advantages, and improving people’s lives. For startups, disrupting hallowed industries and transforming entrenched business models is the culture that helps them innovate […]

An illustration of various devices, depicting decoupled architecture

Decoupled Architecture: UX Designers Making Customer-First Design

Waqas Niazi

A Customer-First Experience sounds great, and really has a nice ring to it, but how do you design your application to be UX (User Experience) first? Now traditionally,  web applications were tied to the features and roadmap of a single monolith solution. In order to change that, we need to not only shift that paradigm, […]

A woman in a wheelchair holding a credit card as she uses a laptop

The Impact of Web Accessibility and ADA Compliance on eCommerce

Zulqarnain Ali

I had the pleasure of being invited by Genesys to be a part of the Toronto Tech Summit’s panel discussion on “How AI is Shaping Society,” late last week. I thoroughly enjoyed the conversation along with my awesome fellow panelists (from IBM, Element.AI, Inegrate.AI and RBC) and the crowd was extremely engaged

Illustration of various accessibility icons

Achieving Digital Accessibility while undergoing Digital Transformation

Essential Accessibility

I had the pleasure of being invited by Genesys to be a part of the Toronto Tech Summit’s panel discussion on “How AI is Shaping Society,” late last week. I thoroughly enjoyed the conversation along with my awesome fellow panelists (from IBM, Element.AI, Inegrate.AI and RBC) and the crowd was extremely engaged