Sami Rehman has led several products in the logistics industry, from ideation to go-to-market strategy to rollout and support. He comes from a very diverse background, having started his career as a Machine Learning researcher. During his time as an ML researcher, he worked on building state-of-the-art models in the domains of Optical Character Recognition (OCR) and Natural Language Processing (NLP) and also published his results in an IEEE conference. He has worked as a Customer Success and Support Manager and established the department to support multiple SAAS products in his previous experiences. Sami has also worked on several pre-sales engagements with clients like WeWork, Staples, RH, and Emaar. Outside work, Sami is an avid sports (cricket and Formula1 mainly) enthusiast. He also likes to read poetry, watch movies/tv shows, and has recently adopted an exercise routine.
Recent Posts by Sami Rehman
Understanding Reusability Maturity AssessmentsSami Rehman
Many businesses with digital products (especially startups) usually prioritize faster rollouts over other aspects of product development. However, in some cases, this can mean a lowered focus on architectural decisions at various stages along the product’s lifecycle. As time goes on, these problems compound and become much harder to fix, especially without undertaking a massive overhaul or reinvention of the original software. Reusability maturity frameworks applied across organizations can help businesses solve this problem, and address issues at each stage that could impeded product growth and sustainability, before moving on to the next one.
4 Things To Get Right When Using A Product FrameworkSami Rehman
Product teams are well-aware, and often a victim of, the exploitation of product frameworks. Many who offer frameworks — and they are available on nearly every topic and industry around us — often use it as a means to further their marketing efforts. But for all the apprehension surrounding product frameworks, it’s important to remember what their core purpose is: solving your problems in a more structured manner. In this article, Senior PRoduct Manager shares 4 measures of caution to take when choosing the right product framework for yourself, and the importance of filtering out the right ones from frameworks that aren’t meant for you.
Goals-Based RoadmapsSami Rehman
Most companies will roll out product roadmaps, but they won’t keep their product strategy, goals, and vision in mind. In trying to accommodate for the features of the product instead of the overarching goals and strategy, and being guided by the end goal of appeasing the executives, it’s easy to lose sight of what’s actually important: the alignment of your team with your product strategy and goals. In this eGuide, find the complete step-by-step process of how to build Goals-based Roadmaps instead of feature-based ones, and the template that product teams can use to keep themselves aligned with the product strategy.
Discovery and Solutioning Workshop for User-Centric Training DocumentationSami Rehman
In product development, how easy your product is to use plays is just as important as the product itself. Despite that, most companies won’t focus on the training and support documentation as much as they should, often relying on traditional waterfall approaches that result in avoidable costs, particularly time lags. In this eGuide, you’ll find an agile way to create user-centric training documentation right alongside product development instead of at the end. Through a 3 to 3.5-hour workshop, you can align all stakeholders for the initial and critical stages of Discovery and Solutioning, which will lay the foundation for the quality of your documentation.
Minimum Viable Security: Balancing Product Security and UsabilitySami Rehman
One of the things that dictates what product managers do is to maintain and upkeep product usability. But what do you do when this happens at the expense of product security — or vice versa? The real win for any enterprise-ready product is where product security is adequately balanced against product usability — both integral components of a product and each with its own proponents. Fortunately, with innovative technologies, this balance — the Minimum Viable Secure Product — is within reach. Read what security measures should and shouldn’t be taken, what happens when either side is compromised, and how a healthy balance between the two can be reached.
Design Thinking Workshops: Choosing the Right One For Your TeamSami Rehman
When it comes to collaborating and aligning every stakeholder involved in a project, traditional ways are simply not of enough value. That’s where Design Thinking Workshops come in and save the day. The design thinking approach of ideating for the user experience offers a blend of creative tools and methods to align everyone on the team, the client, and all stakeholders on the project and craft the best solutions within a few hours instead of weeks. In this article, we dive into several design thinking workshops designed for distinct situations. It’s up to you to decide the best one for you and your team.
User-centric Training Documentation For Effective Digital OnboardingSami Rehman
In product development, ignoring the digital customer onboarding process makes it just as easy for customers to ignore your product and walk away. And while most companies will claim they spend time to create training documentation and support for the digital customer onboarding process, they often go at it with a waterfall approach that, in addition to losing time by causing delays, costs them a lot more. So, as a digital onboarding solution, we’ve revealed our 5-step approach to creating user-centric documentation that is accessible, easy to understand, and developed in an agile manner to best serve the customers’ needs.