Customers don’t just expect multiple channels; they want them connected, unified into a single experience that doesn’t discriminate – physically or digitally.
Customer expectations are always changing; however, digital has not only accelerated the rate of that change but elevated those expectations. Needless to say, this has caused challenges for business, with financial institutions being particularly hard hit.
In this extremely insightful, one-hour session, BFSI experts Ghazanfar Ahmed (Director of Digital) and Danysh Hashmi (VP Banking and Finance) let us in on exactly how banks, credit unions, and insurance brands can achieve a better Digital Onboarding experience for their customers.
Product development can be a long and arduous part of agile planning, but a product development roadmap can make this journey easier. This article details how a roadmap can help align your vision with the efforts of your team members and the expectations of stakeholders. Find out why roadmapping is crucial for a product development process, and how it can help you achieve that final product.
In the transition from in-person meetings to virtual workspaces, the desire for maintaining human interactions has only increased. To accommodate this, workspaces have found themselves constantly innovating for new and improved ways to mirror office collaborations and organizational teamwork into the digital world.
As the world reimagines what the “new normal” will be, Service Design will play a critical role in improving experiences, streamlining customer journeys, and designing interactions that benefit both the user and business.
In this one-hour session, join Luca Maraschi, CTO of mobileLIVE as he shares how to create the elevated customer experiences that are driving revenue for Ikea, Starbucks, HelloFresh and more.
mobileLIVE’s singular purpose to accelerate digital transformation has just gained momentum with the appointment of Luca Maraschi as their new Chief Technology Officer. As CTO, he will be responsible for architecting the technology roadmap for our clients, lending his deep expertise on cloud computing, distributed systems, designing platforms at scale, and for scale to provide a holistic framework for transformation.
If you are looking to launch a device in Canada, whether it’s IoT, a tracker, wearable, 5G, mobile – whatever, you’re going to want to have it tested and certified first. And in this 30-minute video, you can learn how having the most common questions answered
Top Talent Placement for Program Design & Delivery for Bell, Canada’s Largest Communications Company
Bell’s current self-serve platform that included MyBell, Virgin, and PC Mobile lacked the flexibility to offer an optimal customer experience. A detailed assessment of their hybrid apps indicated a suboptimal customer experience and lower NPS.
mobileLIVE is being recognized for its commitment to strategy, culture, innovation, and sustained growth, earning Deloitte’s Canada Best Managed Companies for a fifth, and perhaps, most memorable, year in a row.
This is what the democratized future of QA and Software Testing looks with Model-Based Test Automation, and in this 30-minute video, you’ll discover not only how to accomplish the above, but why you’ll need to if you are still relying on traditional testing methods.
Service design has changed, and so have the men and
mobileLIVE donates $100,000 to help Trillium Health Partners create A New Kind of Health Care for a Healthier Community
mobileLIVE is gifting Trillium Health Partners (THP) more than $100,000 to help create a new kind of health care for a healthier community. The gift includes $35,000 for the future redevelopment and expansion of Mississauga Hospital and $75,000 worth of professional IT services over the next five years.
Created to help enterprises overcome some of the challenges their teams are presently facing, this session will cover not only the fundamentals of remote collaboration but why it’s critical to our virtual world. Not stopping there, you’ll learn the tools, strategies and best practices you need to keep the innovation alive in your team.
Whether talking about native, mobile web, or hybrid applications and
In response to physical distancing, capacity restrictions, and unpleasant customer
Do you feel that your technology teams are not living
Discover a framework that takes your ideas from Abstract to
There is undeniable value in a Design System; just look
Theme Switcher is a Figma Plugin that allows designers to
As an organization, as a team, and even just as
Today’s reality is one of accelerated product lifecycles, competitive pressure
Most major brands and product companies have already adopted Design
To better understand Microservices, you need the perspective of the
The Accessibility for Ontarians with Disabilities Act (AODA) means that
Discover a solution adopted from large enterprises’ playbook and specially
Watch as we discuss the possibilities and potential around the
Recent events have shown all of us just how quickly
Discover HyperAutomation – the intersection of RPA, Test Automation, and
For your convenience, here is the full transcript of the
Learn how to put your customers at the centre of
It’s an honour to announce we have earned the distinguished
We can’t wait to show you our new space, your
Say hello to mobileLIVE’s latest space. Introducing our brand new
Technology is changing, with every year becoming more difficult to
What does the future hold? Few know with much certainty.
No matter the industry, and whatever the vertical, Test Automation
Good design doesn’t come from just one person. It takes
Richmond Hill, ON: The Ontario Minister of Research, Innovation and Science,
Richmond Hill, ON: Despite the stagnant economy of the country, mobileLIVE,
Richmond Hill, ON: mobileLIVE won the 13th position in the 19th
Richmond Hill, ON: mobileLIVE ranked 119th on Deloitte’s Technology Fast 500™,
Richmond Hill, ON: The Mayor of Richmond Hill, His Worship Dave
Richmond Hill, ON: The Toronto Board of Trade has declared mobileLIVE
Richmond Hill, ON: mobileLIVE secured 16th position in PROFITGuide’s Startup 50
Richmond Hill, ON: mobileLIVE bagged the TechConnex Technology Leadership Award as
Richmond Hill, ON: mobileLIVE won the prestigious 2015 Ontario Business
Richmond Hill, ON : The Ontario Business Achievement Awards (OBAA) organized
In the recently held, Ontario Business Achievement Awards (OBAA) organized
Richmond Hill, ON: Canadian Aboriginal and Minority Suppliers Council (CAMSC) presented
Richmond Hill, ON – mobileLIVE is sponsoring charity JDRF via
Markham, ON : mobileLIVE has signed an agreement with TELUS to
Toronto: A recent report published by the Brookfield Institute for
Toronto: For the third year in a row, mobileLIVE is being
Richmond Hill, ON: mobileLIVE is honoured to be recognized as Growth
Richmond Hill, ON: Canadian tech firm, mobileLIVE has earned a spot
Richmond Hill, ON: mobileLIVE, the multi-award winning tech company just announced
Richmond Hill, ON: Toronto-based mobileLIVE Inc, one of the fastest-growing tech
Richmond Hill, ON: mobileLIVE has won the prestigious title as one
Richmond Hill, ON: mobileLIVE is once again, recognized for its overall
Richmond Hill, ON: The Max Gala Foundation, declared Jahan Ali as
Richmond Hill, ON: mobileLIVE ranked 219th in Deloitte’s Technology 500™, a
Richmond Hill, ON: mobileLIVE today announced their ranking as 37th on
Richmond Hill, ON: Canadian Business and PROFIT today ranked mobileLIVE 33rd
Richmond Hill, ON: Jahan Ali, Founder and CEO mobileLIVE, has been
Richmond Hill, ON: The Minister of International Trade, Ontario, Michael Chan,
Richmond Hill, ON: Member of Parliament, Richmond Hill, Majid Jowhari visited
Richmond Hill, ON : mobileLIVE enhanced new features to its
Richmond Hill, ON: mobileLIVE is proud to announce the first release
Richmond Hill, ON : mobileLIVE is proud to be certified as
Richmond Hill, ON : mobileLIVE is pleased to announce the launch
Richmond Hill, ON: mobileLIVE, under the ICT (Information Communications and Technology)
Everything you need to know to meet digital accessibility compliance in Ontario and any number of other markets around the world – all in one guide.
Learn why and how digital accessibility is not only the morally right, societally equitable, and legally obligated in many cases, thing to do but also it’s why it’s good for business.
Discover a unique framework that expands on the inherent functionalities and features of Figma and learn how a Design System can enable seamless hand-offs of Sprint Deliverable while supporting the design/dev process
Discover a proven framework that brings the best ideas to light, can work in any industry and is designed to acts as a catalyst for innovation. Get stuff done quickly and more efficiently with Design Thinking Workshops.
Learn how to overcome the typical challenges inherent to building websites, mobile apps, dashboards, and other digital products and experiences when the designer and development efforts are done in siloes.
Learn how to capitalize on your customer’s expectations by using it to drive your transformational initiatives to achieve growth in telecom and countless other customer-facing industries.
By leveraging technology, discover how cities can improve not only their infrastructure but the lives of their citizens through more value delivered and an optimized day-to-day living experience.
Gamification in retail is not a new idea, but with people being more connected and more reliant on their digital devices, it becomes more critical in providing engaging and enjoyable experiences that bring tangible business value.
Here’s a possible glimpse into the future with our prediction of the next twelve months ahead across Technology, Media, and Telecom.
Say goodbye to the most common and persistent objections and say hello to Test Automation and all of the value it can bring to your users, your organization, and your bottom line.
Customer Experience: Dominating the Digital Economy, is an infographic that
How to Plan Your MVP Infographic is a step-by-step guide
See how leveraging technology can improve not only a cities infrastructure but the lives of its citizens through more value delivered and an optimized daily living experience.
With a growing list of ever-changing expectations, it’s essential to mitigate and overcome the challenges you know you’ll encounter on the way to meeting and exceeding them.
Challenges Frictionless customer experience is crucial for conversion in the
Life can be difficult for children living with mental health
The telecommunications industry is highly competitive with new entrants, and
The telecommunications industry is highly competitive with new entrants, and
Enabling thousands of brokers to submit applications and underwrite mortgages
Thousands of medical practitioners rely on accurate diagnosis, insights, and
The global money transfer market size is estimated to be
With dozens of popular browsers, hundreds of devices, all with
Decade-old legacy systems still underpin much of banking operations for
Created an intelligent, robust, and scalable multi-rack platform for testing
Ensured device quality and performance across all Canadian Tier-1 Operators
Created a unique experience to activate offer in the mobile
Created mobile and web applications that would help feed communities
Streamlined device and software certification, shortened test cycles, and reduced
Created buying, upgrading, and price plan changing experience on digital
Created a mobile-first, continuous and seamless customer journey Challenge The
Created a mobile survey, issue reporting platform, and SDKs for
Pursuit of optimal customer experience is driving digital transformation initiatives;
With every passing day, we get to hear more and
Every city has a distinct culture, vibe and feel. As
The Telecom, Media, and Technology (TMT) industry as a whole
You already have a vision about your new mobile app,
Over lunch with my colleagues, I enquired on how is
You know it’s vital, I know it’s vital, so let’s
Let’s play a game. How many brands do you think
Daniel Park is Head of Digital Experience for a large
Brandy, a Generation-Z consumer, comes across an Instagram “like” by
I love technology; so much so, that I have made
Voice command technology has mostly been used in smartphones and
Depending on which study you read, you’ll find failure rates
Unless you have been hiding under a rock, the odds
What makes an idea powerful? Simple. Ideas are powerful because
It has been more than four weeks since the “FOR
Digitization is sweeping across many industries, creating an unparalleled demand
Pursuit of optimal customer experience is driving digital transformation initiatives
His name is David…not Tom, not John, and definitely not
All good things come to an end. 2014 was the
The more enriched an experience, the more dopamine is released
Technology is unleashing an unprecedented pace of business disruption and
“Machines will take over nearly half of all the work
While we were still working on mastering Social, Mobile, Analytics,
It’s 1975, a customer walks into a Nordstrom store in
Believe it or not, Gen-Y (also known as Millennials) is
I still remember how each generation of mobile network provided
What do Uber, Airbnb, Instagram, and even the iPhone have
Chances are, you’ve already heard of the Future Workforce or
Software development is saturated with frameworks, methodologies, and processes; most
If I was to be writing about the benefits of
My daughter recently asked me if I would take her
“Imperative” is not a word to be thrown around lightly. It stresses upon the vitally important, the critical, and perhaps the unavoidable. At the same time, imperatives needn’t be intimidating for they help shape the world around us as we know it. Likewise, Digital Transformation isn’t a choice anymore for any business. It’s imperative because the economy […]
One evening I was having drinks with some colleagues after
Time and time again, the strategy that is driving business
Business innovation and the opportunities they create is how enterprises
Words can be funny; more specifically, how the same word
The challenge with the customer experience is that it is
Have you ever driven down a road that was incredibly
Socrates was an ardent critic of the written word and
Hi there, it’s me, your customer. The one you spend
If millions of years of human evolution have taught us
In the relatively short time that human beings have been
Most people are familiar with the term hybrid; although it
I had the pleasure of being invited by Genesys to
Have you ever had one of those unforgettable travel experiences
Very few, if any, are truly self-sufficient these days. That
Data visualization was always an important, albeit niche subject that
“For people without disabilities, technology makes things convenient. For people
The job of the developer is, in many ways, a
Salesforce Commerce Cloud(formerly Demandware) is a user-friendly and seamless eCommerce
Your digital identity is arguably more valuable than cash and
A Customer-First Experience sounds great, and really has a nice
Today, technology has advanced to such an extent that we
“Working From Home” sounds much less charming and appealing nowadays,
As a story writer <WHO> I can write better stories
You have likely heard of GraphQL but may not be
In essence, Behaviour Driven Development (BDD) improves communication between the
Microservice architecture provides a framework to develop a software system
The word “innovation” is synonymous with advances in technology. However,
When asked what I do, I usually have an answer
Banks have always taken a customer-centric approach to how they
Ready to launch a new product? A new app perhaps?
Are you happy with how efficiently your operations run? Do
In the previous blog, we covered how to utilize Design
As the challenges business faces grow in both complexity and
Digital transformation is one of many buzzwords to inundate the
The fact is, you can’t create unique, memorable, or even
I think technology, on the whole, can be classified as
With recent advancements in the IT industry coupled with its
Why would you utilize Kanban in SAFe? The short answer
When setting out to make your digital properties accessible, overlays
Low-code/No-code (LC/NC) software development is much more than a buzzword;
Micro Frontends are without question one of the most popular
How confident are you that the security models and measures
One of the hallmarks of digitization’s success is the widespread
By nature, the world of technology and software development is
I’ve always prided myself a bit of a futurist, and
Cloud computing can save you moneyis perhaps the most touted
The benefits of test automation are apparent – faster feedback
The smartphone in your pocket or that is sitting on
A decade ago software developers typically found themselves limited to
I remember a few years ago, I was in a
In many enterprises and across departments, the introduction of digital
In the form of a global pandemic, the world found
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