71% of consumers prefer brands that offer personalized experiences – and 76% get frustrated when that does not happen.
The modern customer seeks a personalized experience, yet delivering it at scale is a constant challenge. In this webinar, learn beyond the foundational concepts on:
- Customer 360 View (with contact center data, social media analytics, and digital experience score)
- Discovering and Analyzing Customer Patterns (through contact channels to help decide the next best action)
- Personalizing Offerings and Actions (using real-time interaction management and Gen AI)
Whether you’re a business leader, customer service professional, or AI enthusiast, by the end of this webinar, you will be equipped with the latest strategies, real-world examples, and industry use cases to drive customer satisfaction, engagement, and personalization.
Watch now transform your customer interactions and excel in the rapidly evolving domain of customer service technology.
