Skip Navigation
Speak to an expert
  • Speak to an expert
  • Expertise
    • Experience
    • Product
    • Technology
    • Approach
    • Engagement
    • Partners
  • Case Studies
  • Podcast
  • Perspective
    • Latest
    • Videos
    • eGuides
    • Blogs
    • News
  • About
    • Journey
    • Clients
    • Expertise
    • Approach
    • Engagement
    • Partners
    • Awards
    • Careers
  • Careers
    • Culture
    • Open Positions
  • Contact
    • Locations
    • Form
Speak to an expert
icon to learn more about our commitment to customers and employees with disabilities.
  • Sitemap
  • Accessibility
  • Privacy
MobileLIVE Site Logo

© 2022 mobileLIVE inc. All Rights Reserved.

MobileLIVE Site Logo

Real-Time Customer Engagement Application

Created a mobile survey, issue reporting platform, and SDKs for business

customer engagement app for canadian telco operator

Challenge

The telecom operator wanted to increase communication with customers through a platform that would allow surveys to be created and sent to them, while at the same time empowering users to report any issues or concerns. They also wanted their employees to be able to reply to reported issues in real-time using a web portal, as well as that all information be securely aggregated to a central place for analysis. The operator also wanted to have an SDK to be incorporated within their existing mobile apps along with sample native applications within the SDK.

issue reporting platform

Solution

After measures to truly understand the problem being solved, we developed a complete platform that included APIs, web portal, and native SDKs. The simple and intuitive web portal allowed authorized employees to quickly and easily design, create, and send custom survey forms that could be plugged into any app with a native SDK. Information gathered is collected through the SDK, regardless of internet connection, and data is automatically synced with the cloud service via APIs. From here, teams can analyze reports and respond to issues through the push-notifications native to the platform.

SDKs for business

Success

After successfully deploying the platform and mobile apps, employees of the company could design, create, and publish surveys specifically targeting their end users. It allowed for feedback on product launches and services, increasing business customer engagement as well as empowered the company to conduct satisfaction surveys for both customers and employees. The platform quickly grew into a popular alternative to an existing network feedback monitoring application.

Like what you see?

This is only a preview of the project. If you’d like to learn more about it, please fill out this form, and one of our experts will be in touch soon.

Thank You!

We have received your request.

A representative from our team will be in touch with you shortly.

Share

LinkedInFacebookTwitterWhatsAppEmail

More Case Studies

Click to read case study on "Improving Customer Conversion Ratio in eCommerce Experience"

Improving eCommerce Experience to Increase Customer Conversion

Three smiling people sitting at a table using mobile devices

Optimizing the Activation Flow & the End-to-End Digital Experience

Click to read Case Study on "Omni-Channel Experience for a Large Canadian Telco"

Omnichannel Experience for a Large Canadian Telco

Click to read Case Study on "Gesture to Activate offer for a Large Canadian Telco"

Shake Gesture to Activate Offer in the App Instantly

icon to learn more about our commitment to customers and employees with disabilities.

© 2022 mobileLIVE Inc. All Rights Reserved.

  • icon to learn more about our commitment to customers and employees with disabilities.
  • Sitemap
  • Accessibility
  • Privacy
MobileLIVE Site Logo

© 2022 mobileLIVE Inc. All Rights Reserved.