Related Posts about : customer-experience

Mastering CX Part 2: The ‘How’ of Customer Experience Excellence

In the realm of business, customer experience (CX) stands as the cornerstone of success. This article offers a comprehensive guide to achieving unparalleled CX excellence, highlighting the significance of channel, systems, and customer journey transformation. From smart agent routing and AI-powered chatbots to predictive analytics and omni-channel strategies, discover the multifaceted approach to enhancing customer satisfaction and fostering long-term loyalty. As the digital landscape continually evolves, businesses must proactively adapt, ensuring they remain at the forefront of customer-centric innovation. Dive in to unlock the future of business excellence.

Mastering CX Excellence Part 1: The Strategic Significance of Customer Experience For Large Enterprises

Hamza Qamar

When you hear the term “Customer Experience” (CX), do you instinctively relate it to UX design or customer care? Well then you need to hear this too: that’s not the case! In its truest essence, the full breadth of customer experience extends far beyond the responsibilities of UX designers and customer care teams. Crafting an […]

Customer-Focused Product Development – with 4 Types of Customer Research

Fatima Khan

In product development, few things matter as much as keeping the customer at the center at every stage of the product development cycle. Offering an enhanced customer experience is now more important than ever, and the best customer experience strategies include a deep understanding of the customer and garnering the most important customer data and insights through the various stages of development. In this article, learn the top four customer research methods that ensure you never lose sight of your customer while working on your next product.

Top Talent Placement for Program Design & Delivery

Bell’s current self-serve platform that included MyBell, Virgin, and PC Mobile lacked the flexibility to offer an optimal customer experience. A detailed assessment of their hybrid apps indicated a suboptimal customer experience and lower NPS.

Pro-Gamification: The Future of Retail Experience

PRO Gamification: The Retail Experience

Mahmood Qasmi

Gamification in retail is not a new idea, but with people being more connected and more reliant on their digital devices, it becomes more critical in providing engaging and enjoyable experiences that bring tangible business value.

Who is Reshaping Customer Experience?

Mudassar Malik

Believe it or not, Gen-Y (also known as Millennials) is already the largest generation in the Canadian workforce and I’m sure so is the case in most countries. They were being ignored for their lack of income and spending power. However, it has become glaringly obvious that Gen-Y is a gigantic population, holding significantly powerful […]