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Related Posts about : customer-experience

Top Talent Placement for Program Design & Delivery

Bell’s current self-serve platform that included MyBell, Virgin, and PC Mobile lacked the flexibility to offer an optimal customer experience. A detailed assessment of their hybrid apps indicated a suboptimal customer experience and lower NPS.

Pro-Gamification: The Future of Retail Experience

PRO Gamification: The Retail Experience

Mahmood Qasmi

Gamification in retail is not a new idea, but with people being more connected and more reliant on their digital devices, it becomes more critical in providing engaging and enjoyable experiences that bring tangible business value.

Illustrated characters of Baby Boomers and Generations X, Y, and Z

Who is Reshaping Customer Experience?

Mudassar Malik

Believe it or not, Gen-Y (also known as Millennials) is already the largest generation in the Canadian workforce and I’m sure so is the case in most countries. They were being ignored for their lack of income and spending power. However, it has become glaringly obvious that Gen-Y is a gigantic population, holding significantly powerful […]