Related Posts about : customer-experience

Customer-Focused Product Development — with 4 Types of Customer Research

In product development, few things matter as much as keeping the customer at the center at every stage of the product development cycle. Offering an enhanced customer experience is now more important than ever, and the best customer experience strategies include a deep understanding of the customer and garnering the most important customer data and insights through the various stages of development. In this article, learn the top four customer research methods that ensure you never lose sight of your customer while working on your next product.

Top Talent Placement for Program Design & Delivery

Bell’s current self-serve platform that included MyBell, Virgin, and PC Mobile lacked the flexibility to offer an optimal customer experience. A detailed assessment of their hybrid apps indicated a suboptimal customer experience and lower NPS.

Pro-Gamification: The Future of Retail Experience

PRO Gamification: The Retail Experience

Mahmood Qasmi

Gamification in retail is not a new idea, but with people being more connected and more reliant on their digital devices, it becomes more critical in providing engaging and enjoyable experiences that bring tangible business value.

Illustrated characters of Baby Boomers and Generations X, Y, and Z

Who is Reshaping Customer Experience?

Mudassar Malik

Believe it or not, Gen-Y (also known as Millennials) is already the largest generation in the Canadian workforce and I’m sure so is the case in most countries. They were being ignored for their lack of income and spending power. However, it has become glaringly obvious that Gen-Y is a gigantic population, holding significantly powerful […]