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9 UX Heuristics For Cross-Channel User Experience DesignAdriano Renzi
More than ever before, user experience design is now one of the key players in determining how well customers will receive and interact with your product/service. But while user experience research and design have mostly only focused on a single system, your customers can be found on a vast range of multiple different channels. And today, it’s not simply about meeting their expectations where you want them to be but catering to your users wherever they are — it’s about cross-channel user experiences. In this article, learn all about what cross-channel experiences are, how you can design them, and the 9 UX heuristics that will help you achieve the complete cross-channel customer journey.