Related Posts about : case-studies
Improving eCommerce Experience to Increase Customer Conversion
Redesigned a hybrid solution to overcome privacy concerns, address check failures, and lengthy verifications.
Optimizing the Activation Flow & the End-to-End Digital Experience
The telecom operator needed to revamp their E2E Digital Experience across web, tablet, and mobile that is more intuitive with minimum clicks to complete the task. They also wanted to enable both their current and future business users with the capability of adding and editing content on its website without having to reply on IT assistance.
Top Talent Placement for Program Design & Delivery
Bell’s current self-serve platform that included MyBell, Virgin, and PC Mobile lacked the flexibility to offer an optimal customer experience. A detailed assessment of their hybrid apps indicated a suboptimal customer experience and lower NPS.
Better Experience for Customers and the Health Service Provider
Life can be difficult for children living with mental health issues and those who care for them. Keeping track of appointments, conditions, prescriptions, and other complex needs across a multitude of disconnected organizations, systems, and in many cases, pieces of paper are challenging. These were the same challenges felt by our client, a leading Mental Health […]
Driving Sales & Improving Customer Experience Through Digital
The telecommunications industry is highly competitive with new entrants, and high customer churn is a big concern. Digital e-commerce and self-service channels play a significant role in acquiring and retaining customers at a lower cost. If a customer is unable to purchase a service or upgrade their device, their likelihood of switching to a competitor […]
Achieving Higher Accuracy of Decisioning through Continuous Testing
Challenges Enabling thousands of brokers to submit applications and underwrite mortgages is a daunting task. It’s a challenge to build, run, and maintain a robust application, integrated with several systems to simplify the complexities of the mortgage industry. From decision engine to APIs, complex business logic, and enhanced frontend applications for Brokers – ensuring smooth […]
Continuous Testing to Increase Accuracy in Healthcare
Thousands of medical practitioners rely on accurate diagnosis, insights, and behavioural analytics in wound care, using apps developed by the client. With hundreds of possible use cases in each application, there is a significant human effort involved in ensuring the robustness of these apps, causing delays to release. Any inaccuracy in diagnosis or progress monitoring […]
Assuring Smoother Experience with Automated Performance Testing
The global money transfer market size is estimated to be around $6 Billion in Canada. Financial institutions are leveraging digital channels, finding new ways to digitally engage with their consumers and making it easier for anyone to send the money from the comfort of their homes. Challenges The digital money transfer market is seeing a […]
Ensuring Seamless End-to-End Experience with SI Testing
With dozens of popular browsers, hundreds of devices, all with different screen sizes – the client wanted to ensure that their upcoming e-commerce and self-serve application is compatible with 99% of the devices in the market. Manually testing on each requires device availability and a considerable investment in human resources to conduct end-to-end testing. Challenges […]
Innovation in Retail Banking with Hybrid E2E Test Automation
Decade-old legacy systems still underpin much of banking operations for many financial institutions, despite efforts to modernize. Building new technology around it while still supporting legacy systems and ensuring security is highly complex. Testing different end-points and applications involved in a single transaction, such as opening an account, is challenging. To keep up with trends […]