Related Posts about : case-studies
Integrating AI to ensure seamless delivery and compatibility of devices
Implemented AI-enhanced features to boost device performance and align applications with real-time consumer needs.
AI-enhancing real-time customer engagement applications
Created a mobile survey (with NLU/NLP synthesis), issue reporting platform, and SDKs for real-time customer engagement applications
Big Data to Identify Key Parameters for one of Canada’s Largest Fleet Tracking Companies
Introduced AI-driven processing to derive real-time insights that boosted customer retention and increased churn rates.
Improving eCommerce Experience to Increase Customer Conversion
Redesigned a hybrid solution to overcome privacy concerns, address check failures, and lengthy verifications.
Optimizing the Activation Flow & the End-to-End Digital Experience
The telecom operator needed to revamp their E2E Digital Experience across web, tablet, and mobile that is more intuitive with minimum clicks to complete the task. They also wanted to enable both their current and future business users with the capability of adding and editing content on its website without having to reply on IT assistance.
Top Talent Placement for Program Design & Delivery
Bell’s current self-serve platform that included MyBell, Virgin, and PC Mobile lacked the flexibility to offer an optimal customer experience. A detailed assessment of their hybrid apps indicated a suboptimal customer experience and lower NPS.
Better Experience for Customers and the Health Service Provider
Life can be difficult for children living with mental health issues and those who care for them. Keeping track of appointments, conditions, prescriptions, and other complex needs across a multitude of disconnected organizations, systems, and in many cases, pieces of paper are challenging. These were the same challenges felt by our client, a leading Mental Health […]
Driving Sales & Improving Customer Experience Through Digital
The telecommunications industry is highly competitive with new entrants, and high customer churn is a big concern. Digital e-commerce and self-service channels play a significant role in acquiring and retaining customers at a lower cost. If a customer is unable to purchase a service or upgrade their device, their likelihood of switching to a competitor […]
Ensuring Seamless End-to-End Experience with SI Testing
With dozens of popular browsers, hundreds of devices, all with different screen sizes – the client wanted to ensure that their upcoming e-commerce and self-serve application is compatible with 99% of the devices in the market. Manually testing on each requires device availability and a considerable investment in human resources to conduct end-to-end testing. Challenges […]
Innovation in Retail Banking with Hybrid E2E Test Automation
Decade-old legacy systems still underpin much of banking operations for many financial institutions, despite efforts to modernize. Building new technology around it while still supporting legacy systems and ensuring security is highly complex. Testing different end-points and applications involved in a single transaction, such as opening an account, is challenging. To keep up with trends […]