Related Posts about : experience

The Fundamentals of Service Design: An Introductory Crash Course

Take a minute and think about your favourite service that you interact with. When I say service, I’m referring to the journey or process of getting a task accomplished, not necessarily getting a good as the end product but achieving a desired task. Uber, Amazon Prime, Netflix are all examples of services that people like […]

Buddy Chatbots, AR/MR, and UX: the User Experience of Tomorrow

Mahmood Qasmi

The more enriched an experience, the more dopamine is released into our brain and more profound is the interactivity associated with it. The feel-good factor or the user experience (UX) of any product, platform or service is the quintessential key to deliver a prolonged and definitive image of the brand in the mind of the […]

Mastering CX Part 2: The ‘How’ of Customer Experience Excellence

Hamza Qamar

In the realm of business, customer experience (CX) stands as the cornerstone of success. This article offers a comprehensive guide to achieving unparalleled CX excellence, highlighting the significance of channel, systems, and customer journey transformation. From smart agent routing and AI-powered chatbots to predictive analytics and omni-channel strategies, discover the multifaceted approach to enhancing customer satisfaction and fostering long-term loyalty. As the digital landscape continually evolves, businesses must proactively adapt, ensuring they remain at the forefront of customer-centric innovation. Dive in to unlock the future of business excellence.

Design Tokens: Creating a Single Source of Truth for Your Design System

Dana Mitchell

Design tokens are the MVPs of the design world. But despite that, there is still much to learn about them and how to use them right. Are they only worth their assigned, numeric values? How integral are they to the rest of your processes? What can go wrong if you don’t introduce them correctly into your design system? All of these are questions that every designer should seek the answers to before getting into design tokens. Or, better yet, you can find the answers in this in-depth write up by Senior Product Designer Dana Mitchell! Join her as she simplifies design tokens and uncovers their true value for design systems.

Ask A Designer Round 3: Staying Curious

Laura McCutchan

From books to blogs to podcasts, UX/UI and product designers have always sought sources of knowledge and inspiration that help keep them on top of the latest trends and advancements in such a competitive field. What methods they adopt, what they suggest designers should do to stay sharp, and what their favorite sources of learning are, Director of Design Laura McCutchan gets the answers to all of these questions in this third part of the Ask A Designer Series — and its a conversation with our design team that you don’t want to miss!

Empowering Your Team through Feedback: A Manager’s Guide For Effective Communication in the Workplace

Haseeb Danyal

What are the KPIs of success for a team lead or a manager? Is your success reflected in the results delivered by your team? Or does it go deeper than that? Interestingly, the quality of output that comes from your team will largely depend on how you treat each individual on the team, and this is an area where managers will benefit significantly if they invest their time and effort towards it. In this article by Manager Design Operations, Haseeb Danyal, learn how to initiate and maintain effective communication in the workplace to enhance and how you can empower them with valuable feedback using this template and questionnaire.

Designer Career Ladders: Enhancing the Performance and Growth of Design Teams

Haseeb Danyal

Building an efficient and high-performing design team is an integral part of any organization that offers design as part of their service portfolio. But is just hiring designers and assigning them responsibilities enough? Good designers don’t just need to be hired — they need to be motivated, encouraged, and pushed up their respective career paths! That’s what we’ve achieved with the Dual-Lane Designer Career Ladder!

9 UX Heuristics For Cross-Channel User Experience Design

Adriano Renzi

More than ever before, user experience design is now one of the key players in determining how well customers will receive and interact with your product/service. But while user experience research and design have mostly only focused on a single system, your customers can be found on a vast range of multiple different channels. And today, it’s not simply about meeting their expectations where you want them to be but catering to your users wherever they are — it’s about cross-channel user experiences. In this article, learn all about what cross-channel experiences are, how you can design them, and the 9 UX heuristics that will help you achieve the complete cross-channel customer journey.

Ask A Designer: An Open Conversation with Product & UX Designers

Laura McCutchan

If you meet any designer and ask them what their day-to-day life looks like, they’ll tell you how many questions they have to deal with on a regular basis. Be it answering to other stakeholders or discussing deadlines, there is a plethora of questions that any UI/UX designer or product designer has to face. So, in order to equip designers to better tackle certain situations, we sat down with five of our own design team members to learn their unique perspectives and approaches in dealing with these various questions and circumstances. Meet our designers and uncover their answers in this Ask A Designer blog.

Improving Customer Experience with the Right User Engagement Strategy

Tafseer Rizvi

The best user engagement strategy is one that successfully captures your ideal customers’ attention, improves their experience of using your product, and encourages them to engage with your product offering on a regular basis. These are all factors that play a vital role in garnering customer loyalty and retention, but to achieve this requires the right user engagement strategies in play. In this article, learn about five such user engagement strategies that you can easily implement today to significantly improve and optimize the customer experience.

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