Related Posts about : experience
9 UX Heuristics For Cross-Channel User Experience DesignAdriano Renzi
More than ever before, user experience design is now one of the key players in determining how well customers will receive and interact with your product/service. But while user experience research and design have mostly only focused on a single system, your customers can be found on a vast range of multiple different channels. And today, it’s not simply about meeting their expectations where you want them to be but catering to your users wherever they are — it’s about cross-channel user experiences. In this article, learn all about what cross-channel experiences are, how you can design them, and the 9 UX heuristics that will help you achieve the complete cross-channel customer journey.
Ask A Designer: An Open Conversation with Product & UX DesignersLaura McCutchan
If you meet any designer and ask them what their day-to-day life looks like, they’ll tell you how many questions they have to deal with on a regular basis. Be it answering to other stakeholders or discussing deadlines, there is a plethora of questions that any UI/UX designer or product designer has to face. So, in order to equip designers to better tackle certain situations, we sat down with five of our own design team members to learn their unique perspectives and approaches in dealing with these various questions and circumstances. Meet our designers and uncover their answers in this Ask A Designer blog.
Improving Customer Experience with the Right User Engagement StrategyTafseer Rizvi
The best user engagement strategy is one that successfully captures your ideal customers’ attention, improves their experience of using your product, and encourages them to engage with your product offering on a regular basis. These are all factors that play a vital role in garnering customer loyalty and retention, but to achieve this requires the right user engagement strategies in play. In this article, learn about five such user engagement strategies that you can easily implement today to significantly improve and optimize the customer experience.
Why Ignoring User Experience Research is a MistakeLaura McCutchan
Oftentimes due to time and budget constraints, organizations will end up ignoring or completely cutting out User Experience research from their project. This means you’re missing out on essential UX research tools and methods that can help you understand your target user much better than what you think you know about them. In this article, we discuss the grave consequences of ignoring UX research, the benefits of investing in a UX research process, how research can be done with limited resources, and how UX and product designers can convince stakeholders about the value of UX research.
Storyboarding in UX Design: Learning the What, When, Why, and HowRahul Jacob
Storyboarding in UX design is often not given that much importance, if at all, by most organizations. As it turns out, and as companies are gradually learning, even a simple UX storyboard marks one of the most integral steps in the ideation process before your team jumps into any project. In this article, we’re not just discussing the benefits of storyboarding for user experience design, which are numerous (in addition to the zero costs involved), but we’ll also tackle the exact ways to structure and create storyboards, when it’s best to use them, and how they can bring teams together.
Top 3 UX Metrics For Testing Product UsabilityUsama Javed
The most common usability testing metrics used by UX researchers and designers are often of two types: on the one hand, some work well but take too long to perform and aren’t very budget-friendly, while on the other hand are those usability testing metrics that are cost-friendly, save you time and effort in performing usability testing, and are proven to be very successful in terms of identifying actual usability problems in your product to measure product usability, problem value, and success.
This article will walk you through three such UX metrics that we found to be the most effective: SEQ, SUS, and UMUX.
DesignOps Series: Improved Designer and Stakeholder CollaborationHaseeb Danyal
As with any project, a lot goes into not just designing and developing UI designs, but getting them approved by all stakeholders as well. If there’s any hope to reduce the time lags and frustration that this whole process can create for designers, it’s in DesignOps, which not only improves collaboration between designer and stakeholders, but also makes the whole experience frictionless.
How Financial Institutions Can Exceed Customers’ ExpectationsDanysh Hashmi
Customer expectations are always changing; however, digital has not only accelerated the rate of that change but elevated those expectations. Needless to say, this has caused challenges for business, with financial institutions being particularly hard hit.
Omnichannel Experiences: Solving the Implementation Challenges
Customers don’t just expect multiple channels; they want them connected, unified into a single experience that doesn’t discriminate – physically or digitally.
BFSI: How to Create Frictionless Digital Onboarding Experiences
In this extremely insightful, one-hour session, BFSI experts Ghazanfar Ahmed (Director of Digital) and Danysh Hashmi (VP Banking and Finance) let us in on exactly how banks, credit unions, and insurance brands can achieve a better Digital Onboarding experience for their customers.